How can we help?

An automated order acknowledgement confirms that we received your order. It is not necessarily acceptance of the order; the sales contract is normally formed when we send the dispatch confirmation.

Sign in to your account and open Orders to see the purchases connected to that customer account and the actions currently available for each order.

Checkout shows the product price, delivery charge and order total before you place the order. Where currency conversion applies, an indicated conversion may remain provisional until the payment provider confirms the charged amount.

We aim to meet the delivery estimate shown for your order. Unless another delivery time is agreed, the Terms of Sale state that goods should be delivered without undue delay and within 30 days.

Sign in and open Delivery Tracking. The account area shows delivery progress for eligible recent orders and parcels when tracking information is available.

Tell customer care promptly. Depending on the circumstances and your statutory rights, the remedy may be a refund, repair or replacement. Angelic Labs covers reasonable return costs where goods are faulty, damaged or supplied incorrectly.

For most online purchases, you may cancel within 14 days after the day the goods are delivered and normally have a further 14 days to return them after notifying us. Our additional commercial promise extends the notification period to 30 days after delivery for eligible products without reducing your statutory rights.

Where a sealed product is genuinely unsuitable for return for health-protection or hygiene reasons, the cancellation right may be lost once its seal is broken. This is assessed product by product and does not remove your rights where goods are faulty, unsafe, damaged, not as described or otherwise non-conforming.

For a change-of-mind return, you are responsible for the direct return cost unless we agree otherwise. Angelic Labs covers reasonable return costs for faulty, damaged or incorrectly supplied goods.

When the statutory cancellation right applies, we refund the basic outbound delivery charge. An extra amount paid for a premium delivery service is not normally refundable beyond the cost of our least expensive standard delivery option.

For a valid cancellation, we issue the refund without undue delay and normally no later than 14 days after receiving the returned goods or acceptable evidence that they were sent, whichever is earlier. We use the original payment method unless you expressly agree otherwise. Your bank or payment provider may take additional time to display it.

Send customer care a clear statement that you wish to cancel or return the goods, including the order number and the email used for the order. Wait for the correct return instructions and address before posting anything. You may use the model cancellation form, but it is optional and you do not have to give a reason when exercising the statutory cancellation right.

On the My Account page, enter your email address, choose a password of at least eight characters, confirm it and submit the registration form. Your password is stored securely and is never sent to you by email.

Email confirmation verifies that you control the address connected to the account. After registration, use the secure one-time link sent to that address. The link is valid for 24 hours.

Open your account dashboard and use the confirmation resend control. WooCommerce rate-limits resend requests for security. If the message still does not arrive, contact customer care using the email address registered to the account.

Use the Lost password link on My Account and enter your account email address. We will send a secure password-reset link so you can choose and confirm a new password.

Your secure account brings together order history, available order actions, delivery progress, saved billing and delivery addresses, account details, rewards and optional email preferences.

No. News and offers remain off unless you make an explicit choice. Order, account and security messages remain active because they are needed to provide and protect the service. You can change the optional marketing choice in your account.

Eligible completed purchases currently earn 8 points for every £1 of qualifying product spend. Shipping and fees do not earn points.

100 available points are currently worth £1. Available points can be applied through the Use points option in the basket. Points have no cash value and cannot be transferred or sold.

Available points expire after 365 days if unused. Your account shows the current balance and recent points activity.

Returns, refunds, cancellations and chargebacks may reverse points earned from the affected purchase. Points used on an eligible order are reconciled with the refund according to the programme terms.

An eligible verified-purchase review currently earns 250 points once per qualifying purchase line. The reward is the same for an honest positive, neutral or negative review.

Use the contact form or email customer care for an access, correction, deletion, restriction, objection or other privacy request. We may need to verify your identity before acting, and some records may need to be retained for legal, accounting, fraud-prevention or dispute purposes as explained in the Privacy Notice.

For an order question, include your order number and the email used at checkout. Do not send passwords, full payment-card details or other sensitive information through the contact form.

Read the product page and product label before use, including the ingredients, directions and any warnings. Only use the product as directed.

No. Food supplements are not a substitute for a varied, balanced diet and healthy lifestyle. Ask a healthcare professional before use if you are pregnant, breastfeeding, taking medication or managing a medical condition.

Contact support@angelic-labs.com first so we can try to resolve an order, rewards or privacy concern. For a data-protection complaint, you may also complain to the Information Commissioner’s Office.