Privacy Policy and T&C

At Angelic Labs, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website angelic-labs.com, shop on our online store, and interact with our services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you provide to us, such as:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information
  • Account username and password
  • Order details and purchase history

1.2 Automatically Collected Information

When you visit our website, we may collect certain information automatically, including:

  • Your IP address
  • Browser type and version
  • Time zone setting
  • Browser plug-in types and versions
  • Operating system and platform
  • Information about your visit, including the URL clickstream to, through, and from our site, products you viewed or searched for, page response times, download errors, length of visits to certain pages, and page interaction information

2. How We Use Your Information

We use the information we collect in the following ways:

  • To process and fulfill your orders, including sending you emails to confirm your order status and shipment.
  • To communicate with you about your orders, account, or customer service requests.
  • To personalize your shopping experience by providing content and product recommendations based on your preferences.
  • To improve our website, products, and services through analytics and research.
  • To comply with legal obligations, prevent fraud, and enhance security.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer to outside parties your personal information except in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring company.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You can request access to your personal information that we hold.
  • Correction: You can request that we correct any inaccuracies in your personal information.
  • Deletion: You can request that we delete your personal information.
  • Restriction: You can request that we restrict the processing of your personal information.
  • Objection: You can object to the processing of your personal information for direct marketing purposes.
  • Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us at support@angelic-labs.com

6. Supplements Disclaimer

Our products, including supplements, are intended for adult use only. We do not recommend the consumption of supplements by individuals under the age of 18 without parental consent and supervision. Please consult a healthcare professional before using any dietary supplements, especially if you are pregnant, nursing, taking medication, or have a medical condition.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of such websites. We encourage you to read the privacy policies of any third-party sites you visit.

8. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

9. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

  • Email: support@angelic-labs.com

By using our website and services, you agree to the terms of this Privacy Policy. Thank you for trusting Angelic Labs with your personal information.

Terms and Conditions

Welcome to Angelic Labs!

These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your relationship with the website www.angelic-labs.com (the “Service”) operated by Angelic Labs LLC (“us”, “we”, or “our”).

Please read these Terms and Conditions carefully before using our Service. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

1. Purchases

If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your name, email address, shipping address, and payment information.

2. Shipping and Delivery

  • Shipping: We offer dropshipping services from China. Delivery times may vary depending on your location and the availability of products.
  • Customs and Duties: You are responsible for any customs duties, taxes, or fees incurred upon delivery to your country.

3. Returns and Refunds

3.1 Returns

  • Eligibility for Returns: Products must be returned within 30 days of the delivery date. Products must be unused, unopened, and in their original packaging. Proof of purchase, such as an order confirmation or receipt, is required.
  • Non-Returnable Items: Opened or used dietary supplements, perishable goods, intimate or sanitary goods, hazardous materials, flammable liquids or gases, gift cards, and downloadable software products.

3.2 Refunds

  • Refund Process: Once we receive your return, we will inspect the item(s) and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 30 business days. The time it takes for the refund to be processed and reflected in your account may vary depending on your card issuer’s policies.
  • Partial Refunds: Partial refunds may be granted for items that are returned in a condition different from their original state (e.g., damaged packaging, signs of use). Refunds for items received as gifts will be issued to the original purchaser.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same product, please contact us at support@angelic-labs.com.

5. Shipping Returns

To return your product, please contact us at support@angelic-labs.com for the return address and further instructions. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

6. Late or Missing Refunds

If you haven’t received a refund within 30 days of our notification, please:

  • Check your bank account again.
  • Contact your credit card company; it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at support@angelic-labs.com.

7. Sale Items

Only regular-priced items may be refunded. Sale items are non-refundable.

8. Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Angelic Labs LLC and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Angelic Labs LLC.

9. Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by Angelic Labs LLC. Angelic Labs LLC has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Angelic Labs LLC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such websites or services.

10. Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease.

11. Limitation of Liability

In no event shall Angelic Labs LLC, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

12. Governing Law

These Terms shall be governed and construed in accordance with the laws of the Uniited Kingdom, without regard to its conflict of law provisions.

13. Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

14. Contact Us

If you have any questions about these Terms, please contact us at support@angelic-labs.com.

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